The following terms outline the policies, expectations, and responsibilities between James Industries LLC and our customers. By using our services or purchasing a custom PC build, you agree to the policies and conditions listed below.
1. PC Repair Terms
Liability Disclaimer
James Industries LLC is not responsible for data loss, hardware failure, or system issues that may occur during diagnostics or repair. Customers are strongly encouraged to back up all important data prior to service.
Labor Warranty
All repair labor is covered by a 30-day warranty. This warranty becomes void if:
- The device is tampered with after service
- The device suffers physical damage
- The device becomes reinfected with malware due to unsafe use
Abandoned Devices
Devices left unclaimed for more than 30 days after service completion will be considered abandoned and may be recycled, sold, or disposed of to recover service costs.
Payment Terms
Payment is due upon completion of service. Accepted payment methods include cash, card, or approved alternatives. Late payments may result in additional fees.
Software & Licensing
James Industries LLC does not install, activate, or support unlicensed or pirated software. All software installations must be legally owned by the customer.
2. Custom PC Build Terms
Build Process
All builds are made to order. Parts are selected with customer approval prior to purchase. Once parts are ordered and payment is received, changes cannot be made.
Payment & Refunds
Custom PC builds require full payment upfront. Due to the personalized nature of these builds, all sales are final. Refunds are only issued if a selected part becomes unavailable.
Warranty
All hardware is protected under the manufacturer's warranty. James Industries provides a 30-day labor warranty covering assembly and testing. This warranty does not cover:
- Damage from misuse or mishandling
- Third-party repairs
- Overclocking or modification beyond recommended settings
- Software-related issues
Performance Disclaimer
Benchmark results and performance discussions are estimates. Actual performance varies depending on workload, software environment, and system configuration.
Shipping
All systems are tested prior to delivery. If shipping is requested, James Industries LLC is not responsible for damage incurred during transit. Shipping insurance is strongly recommended.
3. General Business Policies
Pricing Disclaimer
Pricing is subject to change based on system condition and service complexity. A clear estimate will always be provided before work begins.
Support After Service
We offer up to 14 days of basic support after a repair or custom build delivery. Additional support or advanced troubleshooting may be billed at our standard hourly rate.
Terms Acceptance
By requesting service, using our website, or purchasing a custom PC build, you acknowledge and accept all terms listed on this page.
4. Privacy Policy
Your privacy matters. Any information collected — including your name, contact details, or device specifications — is used strictly to provide service or complete transactions. We do not sell, trade, or share your information with third parties.